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Repair & Warranty
1.How can we judge whether the product is under warranty?+
For the product warranty period, please refer to the warranty terms on the official website. If you need to inquire about the warranty, you can inquire through the inquiry form or by email.
2.After the warranty period of products expires, how is the repair and maintenance cost calculated?+
Material replacement fee subject to the bad conditions + NT$200 testing fee.
3.What is the RMA repair and maintenance process?+
Please refer to the RMA repair and maintenance process of after-sales service in the official website.
4.How can I deal with the situation wherein the same problem still exists after completion of RMA repair?+
Since the RMA has been tested normally before being returned to the customer, if the customer still has problems after receiving it, it is recommended that the customer forward it to FAE for analysis to confirm whether it is a compatibility problem.
5.What is the RMA application method?+
Please fill out the RAM application form (refer to the RMA process), notify the product model number, quantity and malfunction status, and send the file to the following email address; we will ask our sales specialist to serve you.
Contact Email: ipb@teamgroup.com.tw
Contact Email: ipb@teamgroup.com.tw
6.How is the warranty counted for the product of which the repair fee has been paid?+
After repair fee has been paid, six-month labor and parts free warranty will be provided for the paid parts. If it is a different repair content, it will be quoted again according to the actual bad conditions.
7.Why is the golden finger burnt black regarded as man-made damage?+
Before leaving the factory, every memory of Team Group Inc. will actually undergo a board burn-in test. Therefore, if the product itself is defective, it will cause burn-in during the in-factory test. Moreover, blackened golden fingers are often caused by incorrect plugging methods, or foreign objects in the motherboard slots, which cause short-circuit with golden fingers burnt. These are all caused by human factors, not defective products.
8.If the product is not directly purchased from Team Group or you are not a direct customer of Team Group Inc., how should the defective product be sent for repair?+
Please inquire through the original purchase channel, and the RMA application will be submitted by the original seller to Team Group Inc.