1.How can we judge whether the product is under warranty?+

For the product warranty period, please refer to the warranty terms on the official website. If you need to inquire about the warranty, you can inquire through the inquiry form or by email.

2.After the warranty period of products expires, how is the repair and maintenance cost calculated?+

Material replacement fee subject to the bad conditions + NT$200 testing fee.

3.What is the RMA repair and maintenance process?+

Please refer to the RMA repair and maintenance process of after-sales service in the official website.

4.How can I deal with the situation wherein the same problem still exists after completion of RMA repair?+

Since the RMA has been tested normally before being returned to the customer, if the customer still has problems after receiving it, it is recommended that the customer forward it to FAE for analysis to confirm whether it is a compatibility problem.

5.What is the RMA application method?+

Please fill out the RAM application form (refer to the RMA process), notify the product model number, quantity and malfunction status, and send the file to the following email address; we will ask our sales specialist to serve you.
Contact Email: ipb@teamgroup.com.tw

6.How is the warranty counted for the product of which the repair fee has been paid?+

After repair fee has been paid, six-month labor and parts free warranty will be provided for the paid parts. If it is a different repair content, it will be quoted again according to the actual bad conditions.

7.Why is the golden finger burnt black regarded as man-made damage?+

Before leaving the factory, every memory of Team Group Inc. will actually undergo a board burn-in test. Therefore, if the product itself is defective, it will cause burn-in during the in-factory test. Moreover, blackened golden fingers are often caused by incorrect plugging methods, or foreign objects in the motherboard slots, which cause short-circuit with golden fingers burnt. These are all caused by human factors, not defective products.

8.If the product is not directly purchased from Team Group or you are not a direct customer of Team Group Inc., how should the defective product be sent for repair?+

Please inquire through the original purchase channel, and the RMA application will be submitted by the original seller to Team Group Inc.

9.How can the data stored in the CFast card on the computer be read?+

The CFast card is a special specification of the SATA interface, so it needs to be connected to the computer through the following two methods:

1. Dedicated SATA transferred to CFast adapter board

2. Dedicated CFast card reader (Please note that there are two specifications of CFast 1.1 and CFast 2.0. Please make a choice according to the corresponding product.)

10.What is Bus Speed? (Default Speed/High Speed/UHS/SD Express)+


11.How to determine if CF Card is in FIXED DISK MODE or in REMOVABLE DISK MODE?+

When the CF card is accessed using IDE or SATA through an adapter if the CF card is displayed as local disk, it is in Fixed Disk Mode; if it is displayed as a removable disk, it is in Removable Disk Mode.

12.Why formatting is necessary before using memory card?+

The format for optimal usage might be different based on the devices. To ensure the proper work of the card, please do the formatting before applying to the device.

13.SD, SDHC and SDXC Card Capacity Choices?+


14.Why is the newly purchased memory card unable to display the correct capacity in the computer or device, or why is the capacity abnormal after formatting?+

If your memory card has a capacity of 64GB or more, please first confirm whether the card reader or device can support a capacity of 32GB or more and the exFAT (Extended File Allocation Table) format.

If your card reader or device is an earlier product, it may not be able to support a capacity in 32GB above and the newer exFAT format, resulting in failure to recognize the correct capacity or device, or abnormal capacity after formatting.

15.What to do as message of formatting necessity occurs as memory card is inserted into computer, but the computer cannot format it?+

Please change another card reader to shoot machine trouble, if you still have questions please contact customer service for help.

Email: rma@teamgroup.com.tw

16.What should be done if the computer shows "cannot delete data" or "format card" when memory card is used?+

Please verify that the write-protect lock of the card is off. If the problem persists, the memory card may be faulty. Please contact customer service personnel for assistance.

17.Why is the Capacity of memory card displayed on the computer always lower than the actual capacity?+

All storage products will display a less memory capacity on a computer than stated. The discrepancy has resulted from the way flash memory and hard drive manufacturers calculate the megabyte of memory.
Because the computer is calculated as binary algorithm, the computer 1GB = 1024 * 1024 * 1024 = 1,073,741,824 (1024 for two of the ten th, this is the way a computer's calculation); therefore, 128,000,000,000 (128GB) / 1,073,741,824 ≒ 119.2GB .

In addition, TEAM retained products 3-5% of capacity available to the device firmware and data storage maintenance, to prolong the life of the use of the reliability of the product.

Therefore, the actual available capacity for your product algorithm is as follows, the actual available capacity = marked capacity ÷1,073,741,824  × 95% ~ 97% (GB)

If the capacity of your product within the scope of the results obtained by the above method of calculation, This is a normal phenomenon, please use the peace of mind.

18.Definition of Memory Voltage+

The memory voltage is formulated in accordance with the JEDEC standard. The memory specifications formulated by each memory brand will match the voltage according to the memory clock frequency to give full play to the best performance of the memory. If it is used by overclocking players, the best performance can be sought by adjusting the BIOS parameters of the motherboard. (The overclocking performance varies according to individually-matched hardware and parameters.)

19.What is SPD?+

Serial presence detect (abbreviated as SPD) is a standardized way of accessing information related to memory modules, such as module related timing parameters, manufacturer, serial number and other useful information. Devices utilizing memory can read the said information to automatically determine key parameters of the module.

20.What is the CL value of memory?+

CAS latency, referred to as CL value, means how long the computer needs to wait to read the data of the memory before it can actually start reading. The higher the CL value is, the longer the required delay time is and usually it will increase, accompanied with the increase of frequency, and the pursuit of a lower CL is not the best choice. For example, CL2 refers to the time that the memory needs two clocks to access data. Generally speaking, the smaller the CL value is, the more advanced the process used is, and relatively the higher the requirements for the motherboard are.

21.Can the ECC memory be applied to general motherboards?+

When ECC memory is used on a motherboard that does not support ECC, theoretically the motherboard will turn off its ECC function and operate as a non-ECC memory. However, if it is used on a motherboard with poor compatibility, the said motherboard may become unstable or unable to boot, and so on.

※ Note: For the applicability of ECC memory, it is recommended to refer to the motherboard specifications.

22.What is Rank?+

Rank refers to the memory particle chip connected to the same CS (Chip Select). The memory controller can perform reading and writing operation in the chip of the same rank, and the chips of the same rank also share the same control signal. In terms of the current computer, because the width of a group of channels is 64bit, it can read and write 8byte data at the same time. In case of a memory controller and ECC memory module with ECC function, the width of a group of channels is 72bit .

Rank will be judged subject to the specifications of the memory controller and memory particles, rather than to the number of chips or the single and double sides of the memory module. At present, most of the memory controller channels of home PCs are wide in 64bit, while the memory particles are wide in 8bit. Therefore 8 parallel connections, that is, one group of ranks, can meet the requirements of the memory controller. However, occasionally there are memory modules made of 16bit-wide memory particles. At this time, one group of ranks consists of 4 chips.

23.The process to handle memory errors+

Have you ever encountered installing or boot issue while using the memory? Do you know how to use the memory correctly?
Let's introduce the simple memory debugging process now!

1.  Installation method

I. The correct hand position for installing the memory can ensure the force on the gold contacts of the memory is even to avoid damage.

II. When installing the memory, make sure there's no dust or foreign objects on the gold contacts of the memory and the motherboard slots. Foreign objects or dander might easily burn the memory.

2. PC won't boot (Cannot enter BIOS)

I. First, refer to the order of the motherboard memory slot. → Install the memory (single or dual channel) in the correct memory slots of the motherboard. → Check if it can boot normally.

> dual channel   > single channel

The memory slots of each brand of the motherboard have a custom order. Please refer to the manual of the motherboard.

II.  If already installed in the correct position but still can't boot. → Install a single memory in a slot of the motherboard in turns for testing. → Find out which memory has a problem. If the problem that the PC is unable to boot has been confirmed, please contact the manufacturer for repair.

III. Cross test to see if there is a problem with the memory slots of the motherboard. → Install the memory that works normally in DIMM1~DIMM4 in turns to see if all DIMM slots are working.

IV. If there's another motherboard available → Install memory on the different motherboard to see if it's working normally. → If it is still not working, it can be inferred that it is caused by the memory.

3. RGB lighting issue

I. If RGB memory's lighting is not working, it is mostly caused by the LED lightbulbs. It should be sent for repair directly.

II. If RGB memory's lighting cannot be controlled, please install and test with only one RGB software, or update RGB software to the latest version. While testing, please make sure other software is completely uninstalled.

III. Please do not use alcohol or eraser to clean gold fingers.

24.What is WEAR-LEVELING?+

Due to limitations in data writing/erasing times of the Flash memory, SSD firmware is designed with wear-leveling technology so as to extend product life and service time. Also referred to as storage block writing/erasing leveling, the wear conditions of each block are leveled equally for the optimal extension of product life to meet system requirements.

25.What is S.M.A.R.T.? Do SSD Drives Support S.M.A.R.T.?+

S.M.A.R.T. refers to Self-Monitoring Analysis and Reporting Technology, which is a built-in monitoring function of SSDs and hard drives. This technology allows users to monitor the status of their devices, performance monitoring and control using software specifically designed functionality of S.M.A.R.T. All TEAMGROUP SSDs support S.M.A.R.T.

26.Does a brand new SSD need to be initialized?+

In general, we can't ensure users' operating systems and how they use this SSD, so we won't initialize and format the SSD before leaving the factory.

When you use the SSD for the first time, please initiate and format your SSD according to youroperatingsystem such as Windows or Mac or Linux; therefore, the SSD can work normally.

27.How does adding RAM in the SSD help the performance?+

Because nowadays SSD particles are mostly made of TLC/QLC, the P/E cycle and performance are not as good as SLC/MLC, so some SSD brands will add RAM as a cache memory to improve SSD performance. It is relatively common in the M.2 SSD product of PCIe Gen3.

28.Does SSD need disk defrag?+

Because the wear leveling technique, i.e. wear leveling storage block technique, is designed in each SSD firmware, this technology can average the wear condition of each block and prolong the life of products, so there is no need for additional disk defrag when using SSD.

29.What is the difference between NVMe 1.3 and 1.4?+

NVM Express (NVMe) , or known as Non-Volatile Memory Host Controller Interface Specification (abbreviated as NVMHCIS) , is a logical device interface specification. It is similar to AHCI, which is used for passing the non-volatile memory media added to the PCI Express (PCIe) bus in access (e.g. solid state drive adopting flash memory) , based on the bus transmission specification of the logical interface of devices (equivalent to the application layer in the communication protocol), although theoretically the PCIe bus protocol is not necessarily required.
NVMe 1.3 and 1.4 are the version codes and the supportable speed and capacity vary depending on different versions.

For descriptions, Version 1.4 is taken as an example:    

There are three major improvements for NVMe 1.4, including: NVM Sets, PLM (Predictable Latency Mode) , and RRL (Read Recovery Level) . The NVM Sets improve the labor division mechanism. For example, taking one set of 4TB SSD (four-channel transmission inside) , while NVMe 1.3 only considers “single 4TB” space, it just write information at random into any area in 4TB so as to cause that each channel jams each other. However by virtue of the new command of NVM Sets in NVMe 1.4, 4TB will be divided into "four 1TB" spaces where each channel only independently accesses in one 1TB space. The NVM Sets not only effectively shortens the latency time, but also reduces the flash loss. 

30.M.2 SSD Installation Instructions+

1、First, please turn off the computer and unplug the power cord.
2、Find the M.2 SSD slot on the motherboard

Since each motherboard is designed differently, please refer to the user manual of the motherboard for exact location.

3、Insert the M.2 SSD

Due to differences in motherboards, before installing the M.2 SSD product, please remove the heat spreader or screws on the motherboard(*Note 1), and make sure the M.2 SSD matches the slot interface.

Note 1 : Please remove all screws from the M.2 SSD slot and make sure there is no other interference.

When installing the SSD, please carefully hold the left and right sides of the M.2 SSD product and align the product connector with the slot notch, then insert into the M.2 Slot at a 20-degree angle and screw into the mounting holes on the motherboard.

4、Complete assembly & start up the computer

Before starting, please check that no screws, parts, or foreign objects falling on the motherboard.

1、Avoid direct contact with PCB parts during installation to avoid damage caused by static electricity.
2、When screwing, be careful to avoid colliding with the IC parts on the motherboard and causing them to fall off.




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